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General enquiries

This CCG has now merged to form part of NHS Kent and Medway Clinical Commissioning Group. All enquiries or requests must be directed to the new organisation. 

Please note, all our offices are closed at the moment due to the Covid-19 pandemic and we are unable to accept any posted mail. 

Please contact us as below:

For freedom of information requests: www.kentandmedwayccg.nhs.uk/about-us/access-to-information/freedom-information/how-make-foi-request

For complaints: www.kentandmedwayccg.nhs.uk/contact-us/comments-and-complaints

For any other enquiries: www.kentandmedwayccg.nhs.uk/contact-us

Please only forward patient/person identifiable information to this address IF you have their consent

Comments and complaints

Your feedback is important to us and helps to shape the services we commission. For more information on how to submit a comment or make a complaint, please visit our comments and complaints page

Patient transport services

The patient transport service is operated by G4S. If you have comments or complaints, please contact the patient experience team at G4S.

Freephone: 0800 953 4139

Email: km.pt@nhs.net

Postal address: Patient Experience Team, G4S, Swift House, Hoffmans Way, Chelmsford, Essex CM1 1GU

Need medical help?

Use Health Help Now to find the right local NHS service when you are ill or injured and don’t know what to do or who to contact. Visit www.healthhelpnow.nhs.uk or download Health Help Now from the App Store or Google Play.

Call 111 if you need medical help fast but it's not a 999 emergency, you don’t have a GP, or you don’t speak English.

For immediate life-threatening emergencies, call 999.


FOI requests about primary care:

NHS England responds to FOI requests relating to primary care and to the services that it commissions directly.

Telephone: 03003 11 22 33 
Email: england.contactus@nhs.net

Please write “Freedom of Information” in the subject line.

Media enquiries

For media enquiries only please contact the press office on:

Email: comms.kentandmedway@nhs.net

Community pharmacy - queries and complaints

Complaints and queries regarding community pharmacies should be reported to the national NHS England team. They will then be cascaded down to the relevant area team. However, the area team do appreciate being copied in if there are any issues or concerns relating to individual contractors.

NHS England (national team)

Email: england.contactus@nhs.net 
Telephone: 0300 311 22 33
AddressNHS England, PO BOX 16738, Redditch, B97 9PT

NHS England (area team)

Email: pharmacy.kentandmedway@nhs.net 
Address: Primary Care Commissioning Support (Pharmacy), Kent and Medway Area Team, NHS England, Wharf House, Medway Wharf Road, Tonbridge, Kent  TN9 1RE

Patient safety incidents

Patient safety incidents should be reported through the National Reporting and Learning System (NRLS).