A few years ago patients helped Kent CCGs review the non-emergency patient transport service. Patients helped developed a Patient Transport Charter and were involved in the appointment of G4S as the new provider of patient transport in Kent and Medway.
Patients stressed that it was important that they were able to give feedback about the service they receive so we made sure that it was easy for you to leave feedback online or by ringing 0800 953 4139 or by emailing KM.PTS1@NHS.NET. You can also write a letter to G4S Patient Transport Services, Swift House, 18 Hoffmans Way, Chelmsford, Essex. CM1 1GU.