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Urgent Treatment Centres

Urgent care is currently available through a range of services, including: 111, pharmacies, minor illness services, urgent care clinics in GP practices, minor injury units, out-of-hours GP services, and home visiting services, right the way through to A&E. The development of urgent treatment centres gives us the opportunity to pull together these services and make it easier for people to find help quickly and know where they need to go for support.

A public workshop to help develop east Kent plans for urgent treatment centres was held in February 2019.

The workshop was designed for the public to:

  • help develop plans for urgent treatment centres
  • hear and contribute to the development of the wider plans for urgent care across east Kent and how services will be provided differently in the future, with more care being provided by GP practices and a wider team of professionals
  • hear about improvements to NHS 111 and the clinical advice service


What started our discussion was this presentation



Ahead of this workshop we collected patients’ experience of existing services through face-to-face surveys in A&E, urgent care centres and minor injury units. We are also talking to the current urgent care providers about how the future could look. The full report on what patients and carers told us is here, a summary was presented at the event.

The report from the public event is here, the commissioners are now in the process of contracting new providers of urgent treament centres for each of the main hospital sites in east Kent.  As well as developing a community network for urgent treatment in the existing community hospitals and GP practices such as Estuary View which piloted a community based Urgent Treatment Centre.

 To find out more you can check the updates given by the Local care Director at our Governing body meetings, or contact engage.eastkent@nhs.net