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Wanted: Your views on Canterbury and Coastal Community Services

User AvatarPosted by Bobbie Walkem-Smith at 07/11/2013 12:46:41

Do community nurses help care for you or a loved one? Have you recently been to hospital? Or have you got experiences of community healthcare services that you’d like to share?

If the answer is ‘yes’ to any of these questions, then NHS Canterbury and Coastal Clinical Commissioning Group (CCG) would like you to take part in a survey.

As part of NHS Canterbury and Coastal CCG’s commitment to providing the best possible healthcare service, the CCG is keen to hear local people’s feedback on existing community health and social care services.

The survey is open until Friday 20 December 2013.

Community services include (but are not limited to): community nurses, dementia services, diagnostic tests and health screening. They are usually provided in people’s homes, GP practices, minor injuries units or walk-in centres.

Feedback from the survey will be used to help make improvements to local community services. For example, making sure all patients receive a consistent service, potentially changing where and how services are accessed and empowering people to make decisions about their care.

Dr Mark Jones, Chair of NHS Canterbury and Coastal CCG, said: “Patients, carers and staff have long complained about the complexity of community health services which are often fragmented and difficult to understand. We want to see how we can make improvements so patients get the right care to help them keep healthy.

“I’d encourage people to take part in the survey and provide their feedback. Any comments received will help to inform our wider review of the way community services are delivered in our area.

“We want to gain an in-depth understanding of what patients and their carers think about the service they currently receive, whether they think services work well and if they feel involved in making decisions about their care.”

The survey can be accessed here.

For further information, to request a paper copy of the survey or to provide your feedback through a focus group or telephone survey, please call 01227 795040 or email: communications.kmcs@nhs.net.

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