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Canterbury and Coastal: App-tastic start to new health service

User AvatarPosted by Bobbie Walkem-Smith at 16/01/2014 14:20:10

An innovative new NHS service has been used more than 3,000 times by more than 2,100 people in its first month.

Since its launch in December the web app, Health Help Now, has helped people from across the Canterbury and Coastal area get more in control of their own health by providing a quick guide to the right treatment for their symptoms. It also provides advice on whether a person may need to visit a pharmacy, their GP practice, or contact other services – such as NHS 111.

Dr Alyson Bowhay, Canterbury rural practices lead for NHS Canterbury and Coastal Clinical Commissioning Group (CCG), said: “Thousands of people have already used the web app and I’m sure this number will continue to grow as more people become aware of the new service.

“We appreciate that it can sometimes be confusing to know where to get help. People who are unsure often just go to A&E, even if they only have a minor problem.

“We hope Health Help Now will help save people unnecessary trips to a busy A&E department or Minor Injuries Unit by letting them know that other services are available. What’s more it will help keep A&E free for those who really need it.

“In this day and age most people carry a smart phone with them and Health Help Now means that wherever you are in Kent and Medway, health help and advice is only a few clicks away.” 

Now, everyone who lives, studies and works in Kent and Medway can have details of local health help at their fingertips, whatever the time and wherever they are.

Health Help Now is location and time-specific so can show the user where their nearest open service, such as GP practices, minor injuries units, dentists, optometrists and pharmacists are. It also suggests support phone lines for mental health worries, and contains a wealth of information on common health conditions, and links to reliable resources.

The web app is available via the website www.healthhelpnow-nhs.net and can be saved to your phone, tablet or computer for easy use. Why not save it so you have it ready to hand when you need it?