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Care for people in mental health crisis

User AvatarPosted by Beatrice Liddell at 09/12/2014 12:21:59

Agencies across Kent have pledged to work together to improve care and support for people in crisis due to a mental health condition.

The Kent and Medway Mental Health Crisis Concordat is a joint statement describing what people experiencing mental health crises should be able to expect from agencies including local councils, the police and the health service.

By signing up to the concordat agencies have agreed that they will work to develop services including:

  • making early interventions to prevent people reaching crisis point.
  • ensuring a multi-agency response for people in crisis so needs are met appropriately in a healthcare setting. 
  • providing a plan that supports the recovery and prevents reoccurrence for those for  people who have experienced a crisis.


A Kent and Medway Mental Health Crisis Concordat Steering Group has been set up to oversee and support delivery of the national concordat principles.

Co-chair of the steering group, Dave Holman from NHS West Kent Clinical Commissioning Group said: “The local concordat declaration builds upon the strong partnership approach across Kent and Medway which has already delivered improvements around crisis care over the last 18 months. There is, however, still much to be done in response to mental health crises.”

Norman Lamb, Care and Support Minister, said: “Improving mental health crisis care is a major priority and our Crisis Care Concordat is helping make sure people in distress get the urgent, compassionate care they need.

“I’d like to congratulate Kent for signing their declaration and strongly urge others to follow suit. Better, more consistent and more collaborative care for people in crisis will not only help those living through their darkest hours to recover, it can also save lives. I want to make sure we cover the whole country by the end of the year so that we rapidly spread best practice.”

NHS Canterbury and Coastal Clinical Commissioning Group (CCG) clinical lead for mental health, Dr Azubuike Chile, said: “Poor mental health is a common experience for many people, and that’s why we are determined to make people’s lives healthier and happier. The Concordat represents commitment and compassion, and a step in the right direction.

“I’m confident that by pledging to help those who most need our support, we can break down the barriers of stigma and replace them with hope and understanding.”

The Concordat has been agreed between British Transport Police, East Kent Hospitals University NHS Foundation Trust, Healthwatch Kent, Healthwatch Medway, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Trust, Kent County Council, Kent Police and Crime Commissioner, Kent Police, Magistrates Association, Maidstone and Tunbridge Wells NHS Trust, Medway Community Healthcare, Medway NHS Foundation Trust, Medway Council, Maidstone Mind, NHS 111 Service, NHS Ashford Clinical Commissioning Group, NHS Canterbury and Coastal Clinical Commissioning Group, NHS Dartford, Gravesham and Swanley Clinical Commissioning Group, NHS England, NHS Medway Clinical Commissioning Group, NHS South Kent Coast Clinical Commissioning Group, NHS Swale Clinical Commissioning Group, NHS Thanet Clinical Commissioning Group,  NHS West Kent Clinical Commissioning Group, Oxleas NHS Foundation Trust, Samaritans, South East Coast Ambulance Service NHS Foundation Trust, South East Coast Strategic Clinical Network, South London and Maudsley NHS Foundation Trust and Sussex Partnership NHS Foundation Trust.